FAQ
(For international customers only)
My shipment was damaged in transit. What can I do?
If your shipment arrives damaged or with missing contents, we're here to help resolve the issue promptly. To ensure a smooth process, please follow these steps:
Your cooperation and prompt action are greatly appreciated as we work to address the issue and ensure your satisfaction with your order. If you have any questions or need further assistance, please don't hesitate to contact us.
(For domestic and international customers)
Can I change the shipping address after I've placed my order?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping address before completing your purchase to ensure accurate delivery.
My shipment was damaged in transit. What can I do?
If your shipment arrives damaged or with missing contents, we're here to help resolve the issue promptly. To ensure a smooth process, please follow these steps:
- Obtain a damage report from your local postal service detailing the extent of the damage or missing items.
- Take photographic evidence of the damage or missing contents for our records.
- Email the damage report and photographic evidence to us at info@simply-native.jp with the subject line "Damaged in Transit: Your Order Number#".
- Please note that these claims must be submitted to our shipping partner, DHL, within seven days of receiving the damage report from the local postal service.
- Unfortunately, we are unable to process claims or accept refunds beyond this seven-day period.
Your cooperation and prompt action are greatly appreciated as we work to address the issue and ensure your satisfaction with your order. If you have any questions or need further assistance, please don't hesitate to contact us.
(For domestic and international customers)
Can I change the shipping address after I've placed my order?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping address before completing your purchase to ensure accurate delivery.